SHIPPING
Worldwide shipping from Indonesia (except EU and Russia) will take 1-2 weeks from the moment of sending. Once your order has been dispatched you shall be sent an email with your tracking number. Please note, the EMS shipping time is longer dependent on the local postal service of your country.
Please note that all products are made-to-order and production will take 1-3 weeks before your order is being shipped (timescales may vary during busy periods). The exact date when your order will be ready and shipped, you will know after your order is confirmed.
Shipping is free for orders over $500, and for orders under $500, there is a $20 shipping fee.
DARKMAGICTHINGS cannot be held liable for unforeseen delays or delays attributable exclusively to the Courier Service.
DARKMAGICTHINGS cannot be held responsible for any parcels that are lost or stolen.
PAYMENTS
We accept payments via PayPal, bank transfers to our brand’s account, and transfers through all Indonesian payment systems available. Cash is also accepted in Bali.
Once your payment has been received you shall be sent an email with confirmation of your order and the date your order will be ready and shipped. The order will not be started until payment has been received.
The Customer cannot return product that are made-to-order. So please choose your product size carefully and use the size guide provided
Due to the particular production process, your final product may have slight variations from the images, making the object you receive truly unique unto you.
At DARKMAGICTHINGS all the information you provide is kept private and confidential and is used only for purposes that you approve.
DUTIES
Parcels sent by DARKMAGICTHINGS are not subject to customs duties (with the exception of the EU and those Asian countries where the tax applies to all types of parcels). Therefore, be sure that the postman will simply deliver your order to the address provided by you.
Please note that we cannot be held responsible for stolen or lost items during shipping. All sales are final, as each piece is handmade, so please choose your size carefully. Feel free to ask any questions about sizing - we’re here to provide full consultation and help you find the perfect fit.
Have a question? Contact us